What happens when a customer’s membership is frozen?
Note: if there is a one-time plan freezing fee associated with the membership, you will be prompted to take payment when freezing the membership. SUSPENDING MEMBERSHIP
What happens when a customer’s membership is suspended?
Note: When the membership is resumed, the customer will be charged and benefits will accrue. If multiple charges were missed and auto-charge is enabled, the customer will be charged for one missed payment each day until all payments are caught up. You can select “Skip Charge” if you prefer the customer not be charged for the missed membership payments. This will not change the customer’s next scheduled charge date.